Dispute Management
Dispute Management is an optional feature whereby WorldTracer prefills the Reason for Loss (RL) and Fault Station values in Delayed and Damaged Bag Files based on File Reference Airline Customer Settings so that agents don't need to enter them when they create or close a file.
To activate this feature, your company must ask SITA to set the Use Dispute Management Process to Yes in the Customer Settings screen. The WorldTracer Coordinator then updates the Customer Settings with default Reason for Loss codes.
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For Delayed Bag Files, only RL codes 70 to 79 are allowed.
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For Damaged Bag Files, only RL codes 80 to 99 are allowed.
The Coordinator can also select a default type of settlement cost, and enter the default value and currency. This is prefilled when the agent closes a file.
Example Customer Settings:
Tip:
The WorldTracer Headquarters agent can use the Manage File Coding transaction to review and update the Reason for Loss and Fault Station codes that have been applied to closed Delayed and Damaged Bag Files .
Dispute Management – Fault Station Auto-Fill Logic
When creating files and using the Look Up option, Fault Stations are pre-filled automatically in the system.
| WorldTracer pre-filled Fault Station scenarios | Fault Station (default) Status |
|---|---|
|
Fault Station is entered manually when creating a file |
WorldTracer will not overwrite the Fault Station |
| No flight data is returned when searching for a single flight | Fault Station automatically set to: Origin of that flight |
| No flight data is returned when searching for multiple flights | Fault Station automatically set to: Destination of the first flight entered |
| Search feature identifies one flight | Fault Station automatically set to: Origin of that flight |
| Search feature identifies multiple flights | Fault Station automatically set to: Destination of the first flight |
Worldtracer is unable to retrieve flight data from the search when the user enters only a single flight.
Worldtracer unable to retrieve flight data from a search when
user enters a single flight
WorldTracer unable to retrieve flight data from the search when
user enters more than one flight Id.
More information
Manage Customer Settings (Coordinator)
Update Reason for Loss and Fault Station Codes (Headquarters)